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Shipping & Returns

Shipping cost

Shipping will be added to all orders. The total shipping cost is calculated when invoicing the order when it is clear what the item weighs, or the item is bulky and if extra supplement has been selected.
Basic Shipping is currently 17 SEK.

 

Delivery times.

Delivery times are not guaranteed times but a benchmark of average delivery time for 90% of all our orders.

Rules for returns and complaints.

Return - incorrect order

  • At incorrect orders, the crediting can only occur in the case of stock glasses without additional treatment. The glasses are credited to a value of 75% in such circumstances.
  • The glasses must be returned within 15 days of the delivery date, the glasses must be in original packaging and be in the same condition as when shipped from Optileks.
  • Glass that has been glazed or otherwise processed not be credited.
  • All returns must always state it's delivery note number for the current job

Retur - complaints

  • After misinformation from our site, by error handling or defective product, we accept the return, if it is made within 10 days from delivery date.
  • When online ordering the purchaser is kept liable for incorrect entries and return is not allowed.
    Online ordered RX glass that does not meet what the client has imagined in materials, strengths, thicknesses, etc. if this happens due to improper input parameters in order, the order cannot be credited.
  • At all returns you must always state the delivery note number for the current job
  • All that is returned must be in original packaging.
  • Reason for return and new product desired to be indicated.
  • The complaint is handled upon arrival as follows
    • If no delivery note number and / or the reason for the return is not given an administrative fee of 45:- is given.
    • Approved claim leads to (defective glass is retained by us)
      • 1) New glass is produced at no charge
      • 2) The glasses are credited without new glass produced
    • Fail complaint leads to (glass defective returned)
      • 1) New glass is produced and charged
      • 2) No credit is made and no glass produced
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